Refund policy

  • We offer a 30 day Return/Exchange on all products, starting on the date the order is delivered to the customer.
  • To be eligible for a Return/Exchange the product needs to be in a new, unused, unwashed condition with original hangtags attached. Please note that once tags are removed, your purchase is no longer eligible for exchange or refunds.
  • We can’t, for example, accept a return of an item that smells, stained, shows signs of being worn or washed, and has a wear and tear type of damages. 
  • We only Return and Exchange products purchased from the Conscious Convergence website. If item(s) are purchased through a 3rd party vendor then return or exchange must be completed through them.

EXCHANGES

We happily accept exchanges and we are also willing to grant a store credit instead of an immediate exchange.

Please note, as many of our products are handmade, slight variations in sizes, colors, or print/ pattern positioning are normal. 

We are happy to exchange your items if they are the wrong size or have a production-related defect (this is any defect that would be caused prior to being shipped to and received by the customer – this EXCLUDES postal damages and customer inflicted damages). Return shipping for exchanges is free for domestic customers ONLY.  If you would like to exchange an item, please follow the instructions below:  

  1. Please email: info@consciousconvergence-tribe.com
  2. In the email body please indicate the new item/design/size of the product that you are exchanging for. 
  3. Once the email is submitted you will be emailed with a pre-paid return label within 2-3 business day (for domestic exchanges only). Customers requesting International Exchanges are responsible for purchasing their own return shipping label.
  4. Print your return shipping label.
  5. Repack the item in the original box or similar size packaging.
  6. Please include a note with the full name and order# so we can faster process the exchange.
  7. Put the item in your mailbox or drop it off at the nearest USPS location (identified on the shipping label). 

We will get your new item(s) shipped within 5-7 business days upon receiving and approving the returned item(s), and will e-mail updated tracking information for the exchange. 

RETURNS & REFUNDS

Refunds for returns in only granted in SHOP CREDIT through a GIFT CARD, without expiration, transferrable for the for the ORIGINAL AMOUNT.

Refund & Return will only be initiated upon RECEIVING and APPROVING the items being returned.  

If you would like to return an item, please follow the instructions below: 

  1. Email  info@consciousconvergence-tribe.com with description and order number.
  2. Once emailed items can be mailed to the following address:
    Conscious Convergence
    2621 S Deframe Cir
    Lakewood, CO 80228
  1. All returns are responsible for purchasing their own shipping labels. 
  2. Repack the item in the original box or similar size packaging.
  3. Please include a note with your full name and Order# so we can faster process it.
  4. FOR INTERNATIONAL RETURNS:  PLEASE NOTE: It is the responsibility of the customer to pay any customs fees, duties or taxes associated with their order. If the customer chooses to reject the packages due to any reason, Conscious Convergence is no longer liable to provide credits, refunds or exchanges. Additionally if the package is lost in transit after being rejected by the customer, Conscious Convergence is not responsible for refunding or re-manufacturing the order. 

NON-RETURNABLES

  • Customer Damaged Products
  • Postal Damaged Products (this will be reviewed on a case-by-case basis)

GIFTS

Gifts  cannot be refunded. To exchange a gift please contact info@consciousconvergence-tribe.com

SALES

*Sales items can not be refunded. It can be exchanged for an item of equal or lesser value.